21 Jan 12
Hollywood appears to have peaked. If it were an ordinary industry (film cameras, say, or typewriters), it could look forward to a couple decades of peaceful decline. But this is not an ordinary industry. The people who run it are so mean and so politically connected that they could do a lot of damage to civil liberties and the world economy on the way down. It would therefore be a good thing if competitors hastened their demise.
20 Jan 12
The most important principle: Fairness, and the perception of fairness, is much more valuable than owning a large stake.
14 Jun 11
- Revenue per customer: How much money you will get from each customer and for what.
- Cost to acquire a customer: How much will it cost you to acquire a customer.
- Cost to serve a customer: How much it will cost you to provide the service to the customer.